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Warranty Claim FAQ's
Warranty Claim FAQ's
When is my deductible due in the event of a covered claim?
Your deductible is due upon receipt of the diagnosis and before repair begins. Your Customer Service Advocate will contact you after the diagnosis is complete to arrange payment.
What if I only require regular maintenance?
If your needs fall under routine maintenance without a claim, you may still make an appointment with our in-network shops. However, payment will be required directly to the shop. Please communicate your preference to the repair facility.
What does my deductible cover?
Your deductible covers only one covered repair. Any additional items or repairs will necessitate further funds.
Do you provide loaner or rental cars?
We do not offer such services. Kindly inform the repair facility regarding your vehicle's arrival method.
If I decline service work, is there a payment due?
Yes, a diagnostic fee will be required. Please settle this directly with the repair facility.
How can I contact my Customer Service Advocate?
You can reach them Monday to Friday from 9 am to 5 pm at 937-908-9800, Option 3.
When is my deductible due in the event of a covered claim?
Your deductible is due upon receipt of the diagnosis and before repair begins. Your Customer Service Advocate will contact you after the diagnosis is complete to arrange payment.
What if I only require regular maintenance?
If your needs fall under routine maintenance without a claim, you may still make an appointment with our in-network shops. However, payment will be required directly to the shop. Please communicate your preference to the repair facility.
What does my deductible cover?
Your deductible covers only one covered repair. Any additional items or repairs will necessitate further funds.
Do you provide loaner or rental cars?
We do not offer such services. Kindly inform the repair facility regarding your vehicle's arrival method.
If I decline service work, is there a payment due?
Yes, a diagnostic fee will be required. Please settle this directly with the repair facility.
How can I contact my Customer Service Advocate?
You can reach them Monday to Friday from 9 am to 5 pm at 937-908-9800, Option 3.