What is Advantage Car & Credit’s Customer Service Advocate and How Can They Help Me?
Of all the ways we stand out from the other guys, few are as important as our customer service advocate. Let’s start with a definition, shall we?
Customer advocacy is a specialized form of customer service in which companies focus on what is deemed best for the customer. It reflects changes in a company’s culture that put it on a path toward customer-focused service. The “advocates” serve as facilitators between the company and its customers.
What does this mean? Well, it means that our customer advocate is completely dedicated to you. Since they are well-trained in all the various areas of our business, they will serve as a direct contact whenever you have questions or problems of any kind. They will also follow up with you periodically, ask questions about you and your vehicle, and – most importantly – listen.
Our dedicated customer advocate is focused on you and your experience with us here at Advantage Car & Credit. They will be a direct contact for you for any help after your purchase of a vehicle with us. Whether that’s a service question, or telling us how we’re doing, our customer advocate is here to listen. We even have service after the sale. We work with multiple in-area repair facilities to help satisfy all of your service needs in a timely manner. We are certain to have a shop near you!